Our transit services

In public transit, a pass is the document a passenger uses to pay their fare.

Passes can take a number of different forms:

• Paper tickets
• Laminated cards

The only pass available is 10 ticket-booklets.

There are two types of booklets:

• Booklets for intercity trips
• Booklets for intracity trips

There are several ways you can purchase your tickets:

• Order a ticket booklet while reserving a trip; the driver will give you the booklet when you board.
• Buy a ticket booklet at the following points of sale:
  • Transit services;
  • Cowansville town hall (intracity trips only).

Yes. See the fare table for trip prices. You must provide exact change only.

You must pay when you board.

As Transit services cannot guarantee you will have the same driver for the outbound and return portions of a round trip, you must pay for each trip when you take it.

All lost items are taken to Transit services.

• Allow 24 hours between when the item is found and when it arrives at Transit services.
• Call customer service the next day to check whether the item has been found at 450-263-7010 or 1-866-890-5242.
• Physically pick up the item from Transit services.

Transit services is not responsible for items that are lost or damaged during a trip.

Yes, but children are not allowed to remain in a stroller. To avoid obstructions and accidents, strollers should be folded up and fastened to the bus, just as walkers (foldable or not) must be.

Smaller strollers work best on public transit. When your child is old enough for them, umbrella strollers and cane strollers are a compact, easy-to-manoeuvre option.

One-time trip

• No later than noon, one business day before the trip

Recurring/group trip (paratransit only)

• No later than five business days before the first trip

Yes, but:

• Pets must travel in a closed cage that you provide.
• The cage must remain on your lap through the entire duration of the trip.
• When you make your reservation, you must inform Transit services that you will be bringing an animal with you.

Guide dogs or service dogs are always allowed on board.

• When you make the reservation, you must mention that you will be bringing a guide dog or service dog with you. Dogs ride for free.
• Dogs must wear a harness and stay at their owner’s feet.
• Dogs must refrain from any aggressive behavior toward other passengers and the driver. The owner is responsible for controlling their dog at all times. Dogs must obey their owners.

Call Transit services at 450-263-7010 or 1-866-890-5242, Monday to Friday, 8 a.m. to noon, or 1 p.m. to 4 p.m.

Incidents requiring an immediate response will be given priority.

At any time, dial 450-263-7010 or 1-866-890-5242.

A call centre takes cancellations and late notices when Transit services is closed.