Public transit service designed to meet the needs of individuals with disabilities that significantly limit their mobility and ability to use regular public transit services. This is a door-to-door service offered exclusively by reservation.
Only individuals who meet the eligibility criteria established in the Policy of Eligibility by the Québec Ministry of Transport are eligible for this service.
Reservation
Business hours
Monday to Friday
8 a.m. to 4 p.m.
Reservation period
8 a.m. to noon
The office is closed on public holidays.
Online reservation
Click to bookEligibility Request
To register for adapted transportation, you must submit an eligibility request to the Transportation Service. The original form, duly completed, must be sent by mail to the address of the Brome-Missisquoi MRC indicated in the form.
APPLICATION FOR PARATRANSIT ELIGIBILITY
Any incomplete or illegible application will be returned to the applicant.
Eligibility Committee
An Eligibility Committee meets regularly to review all applications submitted to the service. The processing time for applications is 45 business days.
The committee's decision is communicated in writing to the applicant and takes effect immediately.
Visitor Status
An individual admitted to adapted transportation can use this service throughout Québec, wherever it is offered to the public.
If a user plans to travel to a territory other than that of the Brome-Missisquoi MRC, he must request an admission card by contacting customer service at 450-263-7010.
Description
A medical appointment is defined as a consultation with a general practitioner, specialist, optometrist, dentist and denturist.
Healthcare professionals for whom the exact return time can be specified do not fall into this category: physiotherapists, chiropractors, kinesiologists, dietitians, nutritionists, homeopaths, acupuncturists, etc.
Within a Municipality
The person calls the Transportation Service when their appointment is over.
Between Two Municipalities
The person must choose a circuit time for either the trip to the appointment or the return trip.
- If the user chooses the circuit time for the trip to the appointment, they call the Transportation Service once their appointment is over.
- If the user chooses the circuit time for the return trip, they can select the time that suits them for the trip to the appointment.
Outside the Territory
- Both the trip to and from the appointment are planned based on vehicle availability and budget constraints.
- Travel authorized only for consultations with a general practitioner or a specialist.
The number of authorized out-of-territory medical trips is limited to 2 trips per month.
Fare Schedule
- Fare within the same municipality: $4 per one-way trip
- Fare between two municipalities: $6 per one-way trip
- Out-of-territory fare (for medical reasons only, to Granby, Lac-Brome, and Saint-Jean-sur-Richelieu): $21 per one-way trip
- Free: Children aged 5 and under, if accompanied by an adult
Payment Methods
- Cash
- Booklet of 10 tickets (non-refundable)
Payments must be made at the time of boarding.
Puchasing Transportation Tickets
- Order a ticket booklet when making a reservation. The booklet will be handed to the passenger by the driver during boarding.
- Purchase a ticket booklet at the Transportation Service office.
Trips within the Same Municipality
- On Request
- Monday to Friday
- First pickup: 7:00 a.m.
- Last drop-off: 5:30 p.m.
Intermunicipal routes are loop trips connecting Cowansville to neighboring municipalities, with departures in the morning, at noon, and in the late afternoon.
Trips from Municipalities to Cowansville
- Monday to Friday
- 7:30 a.m. - 8:30 a.m.
- 12:30 p.m. - 1:00 p.m.
- 4:30 p.m. - 5:00 p.m.
Trips from Cowansville to Municipalities
- Monday to Friday
- 7:00 a.m. - 8:00 a.m.
- 12:00 p.m. - 12:30 p.m.
- 3:45 p.m. - 4:15 p.m.
No-Show Trip
A no-show trip is attributed to the user for the following reasons:
- Non-payment.
- Failure to comply with the rules regarding luggage or shopping bags.
- Failure to comply with the rules regarding pets.
- Forgetting to cancel, canceling at the time of boarding, or not respecting the cancellation deadline.
- Refusal to take the transportation.
- Refusal to wear a seatbelt without an exemption certificate from the SAAQ.
Penalties
- If the no-show trip occurs on the outbound journey, the return trip is automatically canceled.
- The fees charged to the user correspond to the applicable rate.
- If the user does not pay for the no-show trip during their next trip, boarding will be denied.
- Upon the 3rd no-show trip: applicable rate + a one-week suspension of transportation services.
- Upon the 4th no-show trip: sanctions will be at the discretion of the transportation service.
Excessive cancellations
One-week suspension if 6 one-way trips are canceled within a period of 4 consecutive weeks.
Paratransit service policy
Consult
Partner
This project is carried out with the financial support of the Government of Quebec under the Adapted Transportation Subsidy Program.