Reservation
Cancelling or changing a trip
Users can cancel or change a reservation for free, as long as they do so within the window for each type of trip.
At any time, call 450-263-7010 or 1-866-890-5242.
When Transit services is closed, a call centre takes notices of cancellation and lateness.
| Trips | Cancellation | Change |
|---|---|---|
One-time trip | No later than one hour before the expected trip time | At the latest, before noon on the business day before the trip |
| Recurring trip | No later than one hour before the expected trip time | At the latest, five business days before the first trip |
- If a user is not there to be picked up, their return trip is automatically cancelled. If the user does not want the return trip to be cancelled, they must inform Transit services when they cancel the outbound trip.
- Users must call Transit services on Friday before noon to change a trip scheduled for the weekend or Monday.
- A driver cannot change a trip without approval from a Transit services representative.
- If the user forgets to cancel their reservation, cancels the trip when they are picked up, or fails to cancel within the appropriate window, the trip is considered unused.